Cultural Competency

Culturally Competent

Our mission is to provide you and others with the appropriate support you need to become culturally competent, which can be seen as being, ‘a process by which individuals and systems respond respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognises affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each’. (Gallegos, Tindall and Gallegos 2008)

framework culturally

Achieving Cultural Competency involves far more than an awareness of cultural norms, it requires a whole systems approach recognising personalisation, and we can support you in a variety of ways in becoming a culturally effective organisation.

‘The Institute on Assets and Social Policy’, Brandeis University (2015)

"We all know that ‘dementia is not supposed to discriminate’, there are however many within our Black and Global Majority communities who are at higher risks due to health issues, some with language and literacy challenges, many with different health belief values. When services are not tailored to their specific needs, this is when discrimination occurs."
- (Carl Case 2022)

How Culturally Appropriate Care is Relevant to the CQC Regulations and Your Organisational Growth?

During CQC inspections, the key lines of enquiry (KLOEs), the below criteria will be examined.

The regulations that Culturally Appropriate Care is relevant to are:

Our service is also relevant to CQC key questions.


  • Protecting people from discrimination and unfair treatment over characteristics protected by the Equality Act.


  • Looking at people’s needs and protecting them from discrimination.
  • The service takes these needs into account when planning meals, drinks and decoration.
  • Our service incorporates Mental Capacity Act – for example, by consulting people that know them.


  • We help staff to support residents and service users in culturally sensitive ways, ensuring they recognise when people’s preferences are not being properly respected.
  • Encourage compassion.
  • Make visitors feel welcome.


  • Individuals, families and carers can be involved in personalising our resources. This includes identifying their choices and preferences.
  • Staff receive the right support and training to help them understand and meet these needs.
  • Helping people engage in activities that are culturally relevant.

Gallegos, J.S., Tindall, C. and Gallegos, S.A. (2008)

‘The need for advancement in the conceptualization of cultural competence.’

Advances in Social Work, 9, 1, 51-62.


“An Ounce of Practical Advice is Worth a Pound of Theory”

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